SI
ENStatus checks, configuration support and troubleshooting without unnecessary site visits.
MB CONNECT | SERVICE & SUPPORT
A robot delivers value
when it works.
Our work continues after delivery. We provide technical and operational support throughout the robot's lifecycle.
RELIABILITY
IS PART OF THE SOLUTION.
IS PART OF THE SOLUTION.
24/365Remote support
PREVENTIONScheduled checks and maintenance
LOCALOn-site service
OPTIMISATIONMaps, tasks and performance
SUPPORT THROUGHOUT THE LIFECYCLE
More than service.
Operational reliability.
Our support combines prevention, diagnostics, critical spare parts and continuous improvement of robot performance.
Regular checks of key systems and wear parts reduce the risk of downtime.
When remote support is insufficient, we arrange on-site service in line with the agreed support level.
Stock management for essential components and wear parts helps restore operation quickly.
Updates to maps, zones, routes and tasks as spaces and operations change.
User assistance, usage monitoring and improvement of daily processes.
Records of service work, settings and improvements.
Support tailored to fleet size and organisational needs.
PREVENTIVE MAINTENANCE
Less downtime.
More predictability.
Preventive inspections identify issues before they affect operations. We tailor them to the model, usage and agreed service plan.
DiagnosticsSystem status and alerts
Battery and chargingPower system operation
Brushes and squeegeesWear and cleaning quality
Water systemTanks, pumps and flow
Vacuum systemFilters, airflow and performance
Maps and tasksRoute and efficiency checks
Remote support firstWhere possible, we resolve issues without disrupting operations.
A clear service processFrom issue report to diagnosis, repair and closure.
Agreed service levelResponse time and support scope follow the agreed contract.
Local accountabilityMB Connect remains the user's point of contact.
SPARE PARTS AND CONSUMABLES
The right part.
When you need it.
Availability of wear and service parts supports reliable operation. We plan stock by model, fleet size and usage.
BrushesSqueegeesFiltersCleaning componentsService partsConsumables
SPACES CHANGE. ROBOTS ADAPT.
Mapping and
ongoing optimisation.
Changes in layout, equipment or use affect cleaning. We update maps, zones, schedules and tasks to keep the robot aligned with the site.
Map updates
When the floor plan or layout changes.
Route optimisation
Improving efficiency and coverage.
Schedule adjustments
Matching the site's new operating pattern.
Performance analysis
Reviewing results and identifying improvements.
FROM REPORT TO RESOLUTION
Support should be
simple for users too.
01Report
02Diagnostics
03Remote resolution
04On-site service
05Operational test
06Case closure
07Further optimisation
MB CONNECT | SERVICE & SUPPORT
Once the robot starts working,
our work continues.
From prevention and remote diagnostics to service, spare parts and optimisation, our goal is reliable daily operation.
DIAGNOSTICS
PREVENTION
SERVICE
PREVENTION
SERVICE